Frequently Asked Question About Shopping (FAQ)
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Having Trouble Placing Order Online?
If you are having difficulty place order online, please download and fill out the following credit card form, fax the completed form to 1-866-759-6360 (Toll Free)
CREDIT CARD AUTHORIZATION FORM (WORD)
How will I be informed that my transaction was successful?
Checkout through LdapSoft Website:You will receive email confirmation for your transaction which will include your order details, link to download receipt for payment, serial code and activation key.
Checkout through PayPal Website:You will receive two email confirmations for your transaction. One will be a receipt for payment from PayPal (from firstname.lastname@example.org) the other will be an email from LDAPSoft (from customerservice@LDAPsoft.com). If you are using a spam filter, please set it to allow email from both of these addresses.
The PayPal email will confirm that the transaction completed successfully. You should receive this email almost immediately after you completed your order. The LDAPSoft order confirmation email will provide your serial code and activation code. You should receive this email within 24 hours after your payment was successfully completed with PayPal.
Checkout through Google Checkout:You will receive two email confirmations for your transaction. One will be a receipt for payment from Google Checkout (from email@example.com) the other will be an email from LDAPSoft (from customerservice@LDAPsoft.com). If you are using a spam filter, please set it to allow email from both of these addresses.
The Google Checkout email will confirm that the transaction completed successfully. You should receive this email almost immediately after you completed your order. The LDAPSoft order confirmation email will provide your serial code and activation key. You should receive this email within 24 hours (20 minutes for most transactions) after your payment was successfully completed with Google Checkout.
How long after my transaction is complete will I receive the activation information?
Online OrdersNormally we send you your serial number and activation key as soon as the transaction is completed.
Very rarely, we may have to delay processing a transaction if there is an unexpected problem.
If you don't receive the license key within 24 hours of placing an order, please use the page to receive the key or send an email to firstname.lastname@example.org. If you don't receive a response from the customer service after 8-10 hours of sending email to customer service there may be a problem with your email address in that case please give us a call at 1-(800)758-4921 (Toll Free)
Purchase OrdersIf you choose to send us a purchase order, you will receive the license key(s) within 24 hours after the purchase order's arrival.
CheckIf you paid by check, you will get the license key(s) as soon as we receive your check clearance or the funds are credited to our bank account.
What is your refund policy?
Upgrade from base to Reporting or Other Editions?
Customers can upgrade from base to Reporting or other editions by simply paying the price difference between the two editions.
If you want to upgrade to Reporting or other edition please send an email to email@example.com with the previous licensing information you received from us and the name of the new tool you want to upgrade to.
What discounts are available?
To purchase one or several LDAP Admin Tool licenses at a special discounted price, please send a request to our sales department with the following information:
- Organization Name
- Payment method (online using credit card, purchase order or check) (Please see below for additional requirement for each specific payment method.)
Purchase OrderIf paying through a purchase order, please send us your order on your company letterhead by email or fax 1-866-759-6360 (toll free) and include the following information for us to process you order as soon as possible:
- Purchase order number
- Product name and the quantity you wish to buy
- License holder's name
- License holder company
- License holder's email
- License delivery email
- Your company's billing address
- Buyers' name, telephone number and email address
- Authorized signature
To issue a purchase order, your purchase department may need a formal product quote. To obtain a quote, please contact our sales department.
Credit Card (Online)If paying through credit card (online), please send us an email from your company’s domain. (For this payment type, we will send you a promotion code which you can use online to receive a special discount).
CheckTo place an order with a check, please contact the LDAPSoft Sales Department with the following information to obtain a pro forma invoice:
- Your company's billing address
- Product name and the quantity you wish to order
- E-mail address, to which you would like us to send the pro forma invoice
The check must be payable to LDAPSoft, and should include the number of your invoice. Please mail your check to:
6321 W. Dempster St. #218
Morton Grove, IL 60053