Technical Support Contracts |
Home | Products | Contact Us | Purchase | Upgrade Center |
Basic Annual Plan |
Platinum Annual Plan |
Hourly Support |
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Phone, E-mail Support |
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Free Software updates and upgrades |
n/a |
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Support Ticket History |
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Support Hours Per Month |
2 /Month |
5 /Month |
n/a |
Price |
$2,999 per year |
6,999 per year |
150 per hour (10 hours minimum) |
To purchase support contracts, please contact our sales department.
Support Plan Features
Phone & E-mail Communication
Contact LDAPSoft support team however you choose. For Phone communication either contact our customer service number at 1-(800)758-4921 (Toll Free) or send an email to support@ldapsoft.com with the problem description and call back number and we will return your call ASAP.
Unlimited IncidentsSupport plans are based on hours, not incidents. Feel free to cram as many questions as you can into each support call!
Overage AllowanceIf you exceed your hourly support limit within a month, you can "borrow" hours from future months for no additional fee.
Support Ticket HistoryLDAPSoft provides customers with a secure, dedicated portal for support issues. Customers can login to submit new tickets, view the status of existing tickets, or analyze the entire history of support incidents (Only available with Platinum Plans).